Get in Touch With Us

This is the page for reaching the editorial team behind Crypto & Bitcoin Casinos. Whether you have spotted an out-of-date bonus term, want to flag a slow crypto withdrawal at a site we list, or you are simply trying to work out which coin to fund an account with, email is the way through: [email protected]. We read every message and reply in the order they arrive.

One thing to say upfront, because it saves everyone time: we are an independent review site, not a casino. We do not hold accounts, balances or wallets on behalf of players. If your issue is with a specific operator — a locked account, a stuck payout, a bonus that did not credit — the operator's own support team is the only party who can resolve it. We can tell you what their published terms say and how to escalate, and sometimes that is enough to unblock things.

How we make money, and why it doesn't change our answers

We earn commission when a reader signs up through some of the links on this site. That is disclosed here rather than buried, because it is relevant to any message you send us about our rankings. Commercial relationships do not buy position in our tables, and they do not change what we write about an operator's weak points. If a site we are paid by has slow withdrawals or hostile wagering terms, that goes in the review. If you think we have got that balance wrong somewhere, say so — those emails get read closely.

What to write to us about

• Corrections on bonus terms — wagering multipliers, time limits, game weighting and max-bet caps change often. If a figure on our site no longer matches the operator's terms page, tell us which page and which figure. Our current fact-check date is Sep 23, 2026.
• Payout and withdrawal reports — if a listed casino paid out in minutes, or took days, that is useful signal. Include the coin, the network and rough timings.
• Verification and KYC experiences — whether a site that advertises minimal verification actually asked you for documents at withdrawal, and at what threshold.
• State availability — if an operator we list blocked or restricted your state, let us know which one so we can note it.
• Crypto mechanics questions — wallet setup, self-custody versus exchange wallets, network fees, confirmation times, which of BTC, ETH, LTC, USDT, USDC or Dogecoin makes sense for a given deposit size.
• Editorial and partnership enquiries — introduce the business and what you are proposing. Paid placement in a ranking is not something we sell.
• Responsible gambling concerns — mention it in your message and we will point you to resources. If you need help now, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER.

Questions we cannot answer, and why

• Recovering funds from an operator. We have no account access and no standing to intervene on your behalf.
• Whether gambling online is legal where you live. There is no federal legalization of online casinos in the US, and state law varies. We can describe the general picture; we cannot tell you your legal position.
• How to report gambling winnings or crypto gains on your return. US players are generally liable for tax on both. That is a question for a qualified tax professional.
• How to get around a geoblock, a state restriction, an age check or a verification requirement. We will not help with that, and doing so usually breaches an operator's terms and can cost you a balance.

How long we take to reply

1. Your email lands in a shared editorial inbox and is read by a person, not sorted by a bot.
2. Straightforward questions — coin support, where to find a term, how a cashback percentage is calculated — usually get an answer within two working days.
3. Correction reports take longer, because we verify the claim against the operator's own published terms before we change anything on the page.
4. If the answer is "we don't know," we say that rather than guessing.

The operators readers ask about most

Most incoming mail concerns the sites at the top of our tables, so here is the short version of what each one is and where it frustrates people. Full detail sits in the individual reviews; the offers below are as advertised by the operator, and material conditions are noted beside them.

BetPanda — the cashback question

BetPanda sits top of our list, rated 10.0 editorially, largely because its headline deal is 10% weekly cashback rather than a front-loaded deposit match. Cashback appeals to readers who have been burned by playthrough requirements: there is usually less to unwind than with a large match bonus. The questions we get are almost always about the mechanics — whether cashback is calculated on net losses, which game categories count toward it, and whether it lands as withdrawable balance or as a bonus with its own wagering attached. Check the promotions terms for the qualifying period and minimum-loss threshold before you rely on it. The limitation worth naming: a recurring percentage rebate is worth far less than it looks if you play infrequently, and no cashback scheme turns a losing session into a profitable one.

CoinPoker Casino — bigger headline number, bigger conditions

CoinPoker Casino is rated 9.9 and advertises a 150% welcome bonus up to $2,000, which is the largest straight match in our top three. Readers write in when the bonus does not behave as expected, and the answer is nearly always in the playthrough terms: match bonuses carry wagering requirements, expiry windows, minimum qualifying deposits and per-spin bet caps, and table games typically contribute less than slots. Its poker-first heritage means it draws a slightly different crowd than a pure slots site. The drawback: a 150% match is only genuinely useful if you were going to deposit at that level anyway, and stretching a deposit to unlock a bigger bonus is exactly the wrong reason to deposit more.

Cryptorino — Bitcoin-denominated bonuses

Cryptorino, rated 9.8, offers a 100% match bonus up to 1 BTC plus 10% weekly cashback. A BTC-denominated cap is the single biggest source of confusion in our inbox, so: a bonus ceiling quoted in Bitcoin moves with the Bitcoin price, and so does the dollar value of anything you have staked or won there. That cuts both ways and it is a real risk, not a footnote. As with any match, the wagering requirement, time limit and eligible-game list are the terms that decide whether the offer is worth taking. Limitation: players who want to avoid price swings during play should be funding in USDT or USDC instead, and a Bitcoin-capped bonus is a poor fit for them.

Side-by-side on the points readers email about

Site	Editorial rating	Advertised offer	Offer type
BetPanda	10.0	10% weekly cashback	Ongoing rebate
CoinPoker Casino	9.9	150% welcome bonus up to $2,000	Deposit match
Cryptorino	9.8	100% match up to 1 BTC + 10% weekly cashback	Match plus rebate
Punkz	9.8	20,000 USDT welcome bonus + 15% cashback	Match plus rebate
Hyperlucky	9.8	20% daily cashback up to $10,000 + 100 free spins	Rebate plus spins
Winna	9.8	Up to 60% rakeback, 25% instant cashback	Rakeback
Thrill	9.8	Up to 70% rakeback + 10% cashback	Rakeback
BC Game	9.8	Four match bonuses up to $4,000 + 400 free spins	Staged match
Wild.io	9.7	Up to 350% across first three deposits + 200 free spins	Staged match
Vave	9.6	Up to 550 USDT + up to €75 free bet + 5% cashback	Match plus free bet

Every figure above is the operator's own advertised headline. None of them are available without conditions: expect a minimum qualifying deposit, a wagering or playthrough multiplier, an expiry window, restricted game categories and a maximum bet while bonus funds are active. Ratings in that table are our editorial scores, not customer-review averages. Read the promotion terms on the operator's site before depositing — if a term is unclear, that is a fair thing to email us about.

Funding and cashing out: what we get asked most

Deposits and withdrawals at these sites are on-chain, from either a self-custody wallet or an exchange account. There is no bank card in the middle, which is the main appeal for privacy-minded players and also the main source of avoidable mistakes.

• Coin choice. BTC, ETH, LTC, USDT, USDC and Dogecoin are widely supported across crypto casinos, with broader altcoin support varying site to site. Check the cashier before you send anything.
• Network and gas fees. These are charged by the blockchain, not the casino. Ethereum gas can make small deposits uneconomic; Litecoin and Dogecoin are usually cheaper. Many sites support more than one network for stablecoins, and choosing the wrong one loses the funds.
• Confirmation times. A deposit credits after a set number of network confirmations. That is why a transfer can be "sent" and not yet showing.
• Payout speed. Sites advertising instant withdrawals mean their internal approval step is automated. We report those as advertised speeds, not as results we have measured. Real-world timing also depends on network congestion and on whether your withdrawal triggers a manual review.
• Limits. Minimum and maximum withdrawals, and daily or monthly caps, differ by operator and often by VIP tier. Large wins are where caps bite.
• Volatility. Holding a balance in BTC or ETH means its dollar value moves while you play. Stablecoins like USDT and USDC exist precisely to avoid that, and they are the sensible default if you want your balance to track dollars.

Verification, privacy and what "no KYC" actually means

A large share of our mail comes from readers surprised by a document request. Sites marketed as no-KYC or anonymous typically let you register and play with just an email and a wallet, but almost all reserve the right to ask for identity verification — commonly at a large withdrawal, on a bonus dispute, or where their compliance rules require it. Pseudonymous is a fairer description than anonymous: on-chain transactions are public and traceable, even when your name is not attached to the account.

Practical points worth knowing: turn on two-factor authentication the day you register, keep withdrawals going to a wallet you control, and do not treat a casino balance as storage. On VPNs, read the terms — many operators prohibit their use, and breaching that can cost you funds. Reduced verification is a convenience feature, not a tool for hiding income or avoiding tax obligations, and we won't help with either.

What these sites offer beyond the casino floor

If your question is about game range, here is the shape of it. Slot libraries from studios such as Pragmatic Play and NetEnt make up the bulk of most crypto casinos, alongside live dealer rooms — commonly Evolution tables — running blackjack, roulette and baccarat with real croupiers. Then there is the crypto-native tier: crash, dice, plinko and in-house originals, often provably fair, meaning you can verify each result against a published seed. Conventional slots and live tables instead rely on RNG certification and third-party audits. Provably fair and certified RNG are both fairness mechanisms; neither changes the house edge or makes a session likely to profit.

Several of these operators also run sportsbooks beside the casino — Vave and BC Game among them advertise betting products, and Vave's free bet applies there rather than to slots. CoinPoker's identity is built around poker, where you play other players rather than the house. Sportsbook and poker balances, bonuses and wagering rules are usually tracked separately from casino ones, which is a frequent source of confused emails. If your question is about self-exclusion schemes and how offshore sites sit outside them, our guide to casinos operating outside GamStop covers that ground in more detail.

Eligibility, licensing and the legal picture in the US

We answer this question constantly, so here it is plainly. There is no federal legalization of online casino gaming in the United States. The crypto casinos we cover are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan — or in some cases holding an MGA licence — and not by any US regulator. Regulated online casino gaming exists in a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those state-licensed operators do not run on cryptocurrency. So for most US players, crypto casinos sit in a legal grey area rather than a clearly permitted one.

What follows for you: state law varies, some states are more explicitly restrictive than others, and offshore sites self-restrict certain states in their own terms. You need to check your own state's position, and the operator's restricted-states list, before you register. Minimum age is 18 or 21 depending on the site and applicable state rules — the operator states its own minimum, and this site is for adults only. Because these operators are offshore, the consumer protections, dispute routes and self-exclusion tools you would get from a state-regulated casino may not be available to you. On tax and legality, we give general information only; for anything that affects your own position, consult a qualified professional.

Before you hit send

The more specific your message, the faster the answer. Name the operator, name the page, quote the term or figure you are querying, and include the coin and network if it is a payment question. Screenshots help. If you would rather just get a straight answer on where to start, tell us what matters most to you — payout speed, stablecoin support, minimal verification, or game range — and we will point you to the relevant comparison rather than pushing a particular site.

Last point, and we would rather over-say it than under-say it: gambling costs money over time, and crypto adds a second layer of risk because the value of your balance can fall independently of how you play. Only stake what you can comfortably lose, set your own deposit and time limits, and do not use gambling to recover a loss or to deal with stress. Free, confidential help is available 24/7 on 1-800-GAMBLER.